Sales Policy for CozyXSuri Baby Apparel

Effective Date: November 23, 2024

Welcome to CozyXSuri! We are delighted to offer you high-quality, comfortable, and stylish baby clothing designed with your little one’s comfort in mind. Our sales policy outlines the terms and conditions of purchasing products from our website (https://cozyxsuri.com), ensuring a smooth and secure shopping experience for all our customers.

1. Overview

CozyXSuri is committed to providing premium baby apparel that combines comfort, safety, and style. All sales conducted through our website are subject to the following sales policy. By making a purchase, you agree to these terms and conditions.

2. Ordering Process

  • Placing an Order: To place an order, simply add the items to your cart, proceed to checkout, and fill in the required information (name, address, payment details). Once your payment is processed, you will receive an email confirmation with your order details.

  • Order Confirmation: After your order is placed, you will receive a confirmation email with the details of your purchase. If you do not receive this email, please contact us at info@cozyxsuri.com to confirm your order.

  • Order Modifications or Cancellations: If you wish to modify or cancel your order, please do so within 24 hours of placing the order by contacting our customer service team via email at info@cozyxsuri.com. We will do our best to accommodate changes before the order is processed for shipping.

3. Payment Methods

We accept various payment methods for your convenience, including:

  • Credit/Debit Cards (Visa, MasterCard, American Express, etc.)
  • PayPal
  • Other secure online payment platforms

All payments are securely processed through trusted payment gateways. Your personal information will be encrypted and handled in accordance with our privacy policy.

4. Pricing and Currency

  • All prices listed on our website are in USD (United States Dollar).
  • Prices may vary based on sales, discounts, and promotions, and we reserve the right to change pricing without notice.

5. Shipping Policy

  • Shipping Methods: We offer standard and expedited shipping options for both domestic (United States) and international orders. Please refer to our shipping page for detailed information on available shipping methods and rates.

  • Processing Time: Orders are typically processed within 1-2 business days, excluding weekends and holidays. You will receive tracking information once your order is shipped.

  • Shipping Times: Delivery times vary depending on your location. Domestic orders typically arrive within 5-7 business days, while international shipping may take longer depending on customs and your country’s postal system.

  • Shipping Costs: Shipping costs are calculated based on the size and weight of your order, as well as your location. You will see the total shipping cost during the checkout process before confirming your order.

6. Return and Exchange Policy

  • Return Period: CozyXSuri offers a 30-day return and exchange policy for all unused, unworn, and unwashed items. Returns must be made within 30 days from the date of delivery to be eligible for a refund or exchange.

  • Condition for Returns: All returned items must be in their original condition, with all tags intact and in the original packaging. Items that have been used, washed, or damaged will not be accepted for return.

  • How to Return: To initiate a return, please contact us at info@cozyxsuri.com with your order number and the reason for the return. We will provide you with instructions on how to send the item back to us. Please note that return shipping costs are the responsibility of the customer, unless the item is defective or an error was made on our part.

  • Refund Process: Once the returned item is received and inspected, we will process your refund to the original payment method. Please allow 5-7 business days for the refund to reflect in your account.

7. Customer Service

If you have any questions or concerns about your order, feel free to reach out to our customer service team at info@cozyxsuri.com. We strive to respond to all inquiries within 1-2 business days. You can also contact us by phone at 970-635-9994.

8. Privacy and Security

We value your privacy and are committed to safeguarding your personal information. CozyXSuri adheres to strict security measures to ensure that your data is protected. For more information on how we handle your personal data, please refer to our Privacy Policy.

9. Terms and Conditions of Sale

  • By placing an order, you confirm that you are legally authorized to make the purchase and that the information provided is accurate.
  • CozyXSuri reserves the right to refuse or cancel orders at our discretion. This may happen in cases of fraud, error, or unavailability of the products.
  • Any disputes arising from purchases made on our website will be governed by the laws of Colorado, United States, and subject to the exclusive jurisdiction of the courts in Loveland, Colorado.

10. Contact Information

If you have any questions about our sales policy or need assistance, please don’t hesitate to contact us:

Thank you for shopping at CozyXSuri! We appreciate your trust in our brand and look forward to providing you with the best in baby apparel.