Terms and Conditions for CozyXSuri

Effective Date: November 23, 2024

Welcome to CozyXSuri! These Terms and Conditions govern your use of our website (https://cozyxsuri.com) and any services, products, or transactions made through our website. By using our website, purchasing products, or engaging with us, you agree to be bound by these Terms and Conditions. Please read them carefully before proceeding.

1. Acceptance of Terms

By accessing or using CozyXSuri‘s website, you agree to comply with and be bound by these Terms and Conditions and all applicable laws and regulations. If you do not agree to these Terms, please do not use our website.

2. Changes to Terms

CozyXSuri reserves the right to modify or update these Terms and Conditions at any time. Any changes will be posted on this page, and the “Effective Date” will be updated accordingly. We encourage you to review these Terms periodically to stay informed about any changes. Continued use of our website after any changes to these Terms constitutes your acceptance of the updated Terms.

3. Product Information and Availability

  • Product Listings: We make every effort to provide accurate and up-to-date information about our products, including descriptions, prices, and availability. However, we do not guarantee that all product information is error-free, and we reserve the right to make changes without notice.

  • Pricing: All prices are listed in USD (United States Dollars). Prices are subject to change without notice, and we are not responsible for typographical errors or incorrect pricing on the website. If a product is priced incorrectly, we may cancel your order and offer you the correct price, or we may cancel the order if the pricing error is significant.

  • Product Availability: While we make every effort to ensure that items listed on our website are available, there may be occasions when a product is out of stock or unavailable due to high demand or other circumstances. In such cases, we will notify you and either offer a replacement, a backorder, or a full refund.

4. Account Registration

  • Account Creation: To make purchases on our website, you may be required to create an account. You must provide accurate and complete information during the registration process. You are responsible for maintaining the confidentiality of your account information, including your password, and for all activities that occur under your account.

  • Account Security: You agree to notify us immediately of any unauthorized use of your account or any other breach of security. CozyXSuri is not responsible for any loss or damage arising from your failure to protect your account information.

5. Ordering and Payment

  • Placing an Order: To place an order, you must add products to your cart and proceed to checkout. At checkout, you will be required to provide your payment information. Once your payment is processed, you will receive an order confirmation.

  • Payment Methods: We accept various forms of payment, including major credit/debit cards (Visa, MasterCard, American Express, etc.) and secure payment gateways such as PayPal. All payments are processed through trusted and secure payment providers.

  • Order Confirmation: After completing your order, you will receive an email confirmation with the details of your purchase. If you do not receive a confirmation email, please contact us at info@cozyxsuri.com to verify your order.

6. Shipping and Delivery

  • Shipping Options: We offer various shipping methods for both domestic and international customers. Shipping fees are calculated at checkout based on your location and the size of your order.

  • Processing Time: Orders are typically processed within 1-2 business days, excluding weekends and holidays. You will receive tracking information once your order has been shipped.

  • Delivery Time: Delivery times depend on your location and the chosen shipping method. Domestic orders generally arrive within 5-7 business days, while international orders may take longer, depending on customs and postal systems.

  • Shipping Delays: We are not responsible for any delays in shipping caused by third-party shipping carriers, customs, or other unforeseen circumstances.

7. Return, Refund, and Exchange Policy

  • Return Period: You may return unused, unworn, and unwashed items within 30 days from the date of delivery. Please refer to our Refund and Returns Policy for more information on how to initiate a return or exchange.

  • Refunds: Refunds are processed after we receive the returned items and confirm they meet our return criteria. Refunds will be issued to the original payment method, and you can expect processing within 5-7 business days after receiving the returned items.

  • Exchanges: If you wish to exchange an item for a different size or color, you must return the original item and place a new order for the item you desire.

8. Intellectual Property

  • Copyright and Trademarks: All content on the CozyXSuri website, including text, images, logos, graphics, and product designs, is the property of CozyXSuri or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not use, reproduce, or distribute any of our content without our express written permission.

  • User-Generated Content: If you submit any content (such as reviews, comments, or photos) to our website, you grant CozyXSuri a non-exclusive, royalty-free, worldwide license to use, modify, and display that content for marketing or other purposes.

9. Privacy and Data Protection

Your privacy is important to us. Please refer to our Privacy Policy to understand how we collect, use, and protect your personal information.

10. Limitation of Liability

CozyXSuri is not liable for any indirect, incidental, special, or consequential damages arising out of your use of our website or products, including but not limited to loss of profits, data, or business interruption. Our total liability will not exceed the amount paid by you for the product in question.

11. Indemnification

You agree to indemnify and hold harmless CozyXSuri, its affiliates, directors, officers, employees, and agents from any claims, losses, damages, liabilities, or expenses (including reasonable attorneys’ fees) arising out of your use of our website or your violation of these Terms and Conditions.

12. Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws of the State of Colorado, United States. Any disputes arising from these Terms or your use of the website will be resolved in the state or federal courts located in Loveland, Colorado, and you agree to submit to the jurisdiction of those courts.

13. Force Majeure

CozyXSuri will not be held liable for any failure or delay in fulfilling its obligations due to circumstances beyond our control, including but not limited to natural disasters, government actions, labor strikes, and technical failures.

14. Contact Information

If you have any questions about these Terms and Conditions or need assistance with any part of our services, please contact us:

These Terms and Conditions are designed to ensure that your experience with CozyXSuri is as smooth and enjoyable as possible. By using our website, you agree to adhere to these terms and to engage with our services responsibly. Thank you for choosing CozyXSuri!